Data privacy statement

Your data in trusted hands Do you use Peerpep? Then we need your data. We believe it's important for you to know what we do with your personal information and what your rights are, so you can trust that your data is in good hands with us. What data do we use? Usually, we ask for your name, email address, and phone number. Usually, you provide us with your data by using the apps and the website. We only use cookies on our management portal. We do not use cookies on www.peerpep.com. With cookies, we can show management information and rewards that may be relevant to you. You can learn what cookies are and how we handle them in our cookie statement. What do we use your data for? We use your data, among other things, to: Enter into and perform an agreement with you. Generate management and policy information, including for product and service development. Identify your needs and preferences. Better tailor our products and services to your needs. Keep track of how and when we contact you. Comply with the law. What contact moments do we record? We record what we agree with you. And we use our contact moments to improve our communication. These are, for example, the contact moments we record: Emails we send and receive from you. Phone calls and chats. What you do and view on our websites. What you do and view in our apps. Our contact via social media. PEERPEP BV is responsible PEERPEP BV is responsible for all brands of PEERPEP for the proper processing of your personal data. From whom do we receive your data and with whom do we share it? Sometimes we share your data. And sometimes we verify your data with other companies. We do not sell your data. We only exchange data based on necessity with: Our service providers and business partners. Employees within the responsible organization who are responsible for data processing. Supervisors and other third parties under legal obligations. If it is necessary to transfer data to recipients outside the European Economic Area (EEA), we do so very carefully. The same privacy rules apply within the EEA. How do we ensure that your data is secure with us? Our websites, apps, and IT systems are well secured. And we continuously take measures to prevent misuse of your data. Our employees also have clear instructions on how to handle your data. We are extra careful with sensitive data We consider sensitive data to include your contact details, for example. Employees of PEERPEP BV have a specific confidentiality obligation regarding sensitive data. How long do we keep your data? We keep your data for as long as we need it to provide you with good service. Or as long as required by law. After that, we delete your data or anonymize it. If we anonymize your data, we delete all data referring to you. The data cannot be linked to you anymore. The anonymous data help us get a better understanding of our risks, products, and services. Rules and laws for privacy We comply with the laws and regulations for privacy, including: The General Data Protection Regulation. The General Data Protection Regulation Implementation Act. The quality mark of Thuiswinkel Waarborg. The Telecommunications Act. Your rights Your rights are also regulated by law. You may: Request your data from us. Have your data corrected if it's incorrect. Have your data deleted. Sometimes we cannot delete your data. For example, because we still need your data for settlement purposes or to comply with a law. Object to certain use of your data. For example, if you no longer wish to receive emails from us. Our emails contain a link to unsubscribe. You can also send us an email requesting not to be emailed anymore. In other cases, clearly state why you object so we can assess it. Withdraw your consent. If you gave us consent to use your data, you can withdraw it later. We will not use your data from that moment onwards. Transfer your data. For example, when you have given us your data with your consent or based on our agreement. Transfer can be to another party or to you. For example, if you object to the use of your data. Let us know if you want to exercise your rights Send us an email or a letter. And include a copy of your passport or ID card. Please make your Citizen Service Number (BSN) and photo unreadable. We will respond within one month of receiving your letter. You can view or change much of your data through your personal page. Do you have a question, tip, or complaint? Send an email to [email protected]. You can also send a letter. PEERPEP BV Privacy manager Compliance & Operational Risk Management Rhonedreef 40 3561 VA Utrecht If we cannot resolve it together, you can submit your complaint to the Dutch Data Protection Authority. We can change this privacy statement We may do so, for example, if there are changes in laws or regulations or if we develop new products or services. You will always find the latest version on our website. This latest version is from January 1, 2023.